Legal

Planworth Website Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, subscribe to our newsletter, or contact us for support. This may include:

• Name and contact information (email address, phone number)
• Company name and job title
• Account credentials
• Payment information (processed securely by third-party providers)
• Any other information you choose to provide

2. How We Collect Your Information

We collect information automatically when you use our website, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (hardware model, operating system)
• Cookies and similar tracking technologies (see our Cookies Policy)
• Analytics data through third-party analytics services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to comments and questions and provide customer service
• Monitor and analyze trends, usage, and activities
• Detect, investigate and prevent fraudulent transactions
• Comply with legal obligations

4. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect the rights and safety of Planworth or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets
• With your consent or at your direction

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Access your personal information
• Challenge the accuracy and completeness of your information
• Have your information corrected where appropriate
• Withdraw consent for collection, use, or disclosure

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer at: privacy@planworth.ca